Clicking on Chat to us now does nothing. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Wait 2 mintues for Scan. Wi-Fi pods - failed orders. At least 30Mbps download speeds in every room or £100 one-off credit. . I have the 1gb package, I have run the speed test which confirmed the. Networking and WiFi. The home scan feature will guide you from room to room to. Many thanksQuickStart, set up and connections. SpeedWait 2 mintues for Scan. Then Start the scan again. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. You cannot use a ‘purchased’ VM pods. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. Broadband, TV and Landline offers. The mesh wifi pods now come with a speed guarantee . Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Up to 3 WiFi Pods if needed. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. VM will only send out one at a time, and there must be at least 7 days before ordering each one. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. . Kind regards, Ilyas. · While connect to WiFi, Tap I’m. Please have a look here. Please do get in touch if you require any further assistance, and we will be happy to help. Virgin Phone Switchover. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Stream from Virgin Media. 1 ACCEPTED SOLUTION. 1 Kudo. Thanks for confirming your details via private message @k850ilw. Stream from Virgin Media. They are free on Volt, 1GB or Oomph bundles. I have situated my router in the hall. Tap Add a room, Tap the room you're in. Networking and WiFi. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Any issues, please make your own Forum thread as easier to help 🙂. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. How to perform the scan and order the wifi pods when using the Connect app. · Wait 2 mintues for Scan. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Networking and WiFi. Speed QuickStart, set up and connections. It never arrived. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Scan complete, Tap continue. Hmm. Scan complete, Tap continue. Hmm. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Forum Team. How to perform the scan and order the wifi pods when using the Connect app. Forum; Apps. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. Further exclusions & legal stuff apply. Then Start the scan again. Apologies for the delay in responding. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. QuickStart, set up and connections. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Tap Add a room, Tap the room you're in. If you can wait then wait here and a mod will help you else call CS who will order them for you. The best way to get a pod order is download the Virgin Connect app, from here do a scan. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Manage Your Account. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Complaints. Verdict. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Virgin TV 360. TV. Networking and WiFi. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. i need to order a pod. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. I have a Volt package so should be able to get up to 3. Pod will need reactivating on the New Hub - on your account so. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. While connect to WiFi, Tap I’m ready. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Entertain me; Broadband Deals. - 5289462. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I cannot see the Message Us icon on Safari or Edge. Go to solution. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. The pods are only free for volt customers and 1gig service. Check your broadband service. Excludes broadband faults and broadband network outages. . Virgin Media. Router placed in best possible position. Our new WiFi Max service allows you to have up to 3 pods. Start the Scan (do this in every room) Scan complete. My Virgin Media. The app should detect low signal and allow you to order them straight from there. I found out there should be an isolation box. AndChiron • 4 days ago. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Start the Scan (do this in every room) Scan complete. Is this correct, if so is there anybody that can help. I have a volt M200 package. About our help and support page. They are free on Volt, 1GB or Oomph bundles. Re: WiFi Pods order. • While connect to WiFi, Tap I’m ready. Hi @Zahra_m27 . While connect to WiFi, Tap I’m ready. Hi @xanabutt . And the pods should be delivered within 72 hours. It will identify the blackspots and allow you to order one Pod to start with. The mesh wifi pods now come with a speed guarantee . Stay safe online. Please let us know if you need any further help and we will be happy to assist. The mesh wifi pods now come with a speed guarantee . Then Start the scan again. Account - Cable. Sorry to hear of the lack of Wi-Fi pods being delivered to you. This guide looks at how Virgin Media's. I have the option on the site but it errors out, classic. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Hi Sorry to see you are having problems ordering the wifi boosters. I would like to help you with this. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. See where this Helpful Answer was posted. Have you followed the set up instructions and troubleshooting that's detailed her. 😞 I will assist you on this and send a private message. Stay safe online. Please try following the instructions <<< here >>>. Options. Phone. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. WiFi Pods and Boosters. Thanks for posting and welcome back to the community. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. We would like to show you a description here but the site won’t allow us. If the scan picks up that you need a pod it will allow you to order some. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . I note from other forum posts this is not an uncommon situati. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . The app should detect low signal and allow you to order them straight. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Thanks, Kath_F . £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Please look out for the envelope on the top right of. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. Clicking on Chat to us now does nothing. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. If not. Account - Cable. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Tap Start the scan. . TV on the go. You can only order one at a time a week apart. Excludes broadband faults and broadband network outages. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Reply. Kind regards, Ilyas. VM will only send out one at a time, and there must be at least 7 days before ordering each one. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Once this has been done, additional Pods can be ordered via the. Wait 2 mintues for Scan. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Hi @Pinkle89 thanks for getting back to us. 😞 I will assist you on this and send a private message. • Start the Scan (do this in every room) • Scan complete. Check out the do's and don'ts, in our Community FAQs. Our new WiFi Max service allows you to have up to 3 pods. Then Start the scan again. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. SpeedHi BenHawkeye . The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Once this has been done it will advise if a pod is needed and then will allow you to order. Despite trying to use the connect app on multiple devices (and in the same room a. Help with Volt. If you need any further help after doing this, let us know. 🌞QuickStart, set up and connections. Virgin Mobile. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). 10 minutes ago. If the scan picks up that you need a pod it will allow you to order some. Scan complete, Tap continue. All the information you need to setup your first Pod or fix an. Account - Cable. • View, manage and even order WiFi Pods*. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. It is not great - often the reconnections drop out or can't be made. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Scan complete, Tap continue. Options. V6. Hi @BenCuiffe . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. WiFi Pods and Boosters. WiFi Pod ordering shambles. But only if the speeds are consistently below 20Mbps in that room. To do this, you’ll need to wait until you receive your tracking email. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. Have replied to your PM and awaiting your response. I presume I'm on WiFi max because my package is the 1gig volt. Tap Add a room, Tap the room you're in. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Hi @Pinkle89 thanks for getting back to us. Wifi keeps dropping out in some of the rooms of my house. Wait 2 mintues for Scan. Security matters. It's up to three in total depending upon coverage. If the scan picks up that you need a pod it will allow you to order some. This does not seem correct, given we are. I found out there should be an isolation box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Tried to call but no go there either. Our new WiFi Max service allows you to have up to 3 pods. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Speak soon, Nat. QuickStart, set up and connections. My Virgin Media App. Re: Wifi Pods. In 'my virgin media' account it says to order from the VM connect app. I have the 1gb package, I have run the speed test which confirmed the. Complaints. Virgin Media. Check out the purple envelope in the top right hand corner for a private. AndChiron • 4 days ago. The mesh wifi pods now come with a speed guarantee . It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Tap Add a room, Tap the room you're in. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Forum; Apps. This promotion means you won’t pay the usual setup fee of £35. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. Virgin TV 360. Wait 2 mintues for Scan. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. on 08-05-2023 21:07. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. I went on the Virgin Chat and the agent said they would organise a pod. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Meet WiFi Max. I don't understand how to order a Wi-Fi pod. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Change or cancel your package. . When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Please help. If you which to go through the diagnostic process for this, I will send you a private me. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. • Wait 2 mintues for Scan. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Tap Start the scan. Then Start the scan again. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Options. About our help and support page. In one room the wifi is intermittent and sometimes disconnects because of weak signal. You can only have a maximum of 3 Pods. Tap Add a room, Tap the room you're in. - 5405927. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Right from the. Optimisation complete, Tap Rescan room, Tap Start Scan. The app checks wifi strengh and then tries to improve the router. Thanks for your suggestion. To install a. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Tap Optimise WiFi now if an option. TV on the go. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . But only if the speeds are consistently below 20Mbps in that room. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. . It seems the only way forward is to create this post. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Check out the purple envelope in the top right hand corner for a private message from me. Our new WiFi Max service allows you to have up to 3 pods. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Then Start the scan again. I would like to help you with this. While connect to WiFi, Tap I’m ready. . It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. I'm going round in circles trying to get a pod online or within the My Connect app. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. I am going to send you a private message. 0 Kudos. Am on 1GB, very weak signal in partners office and constantly disconnecting. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. • Scan complete, Tap continue. Apologies for the delay in responding. Thanks for reaching out to us. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. . In one room the wifi is intermittent and sometimes disconnects because of weak signal. Account - Mobile. Account - Cable. 1 ACCEPTED SOLUTION. · Tap Add a room, Tap the room you're in. QuickStart, set up and connections. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Check out the purple envelope in the top right hand corner for a private message from me. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Am on 1GB, very weak signal in partners office and constantly disconnecting. Stream from Virgin Media. Hi J1882, Thank you for posting to us here on the Community. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. The pods can only be sent out one at a time and a minimum of 7 days apart. Here you’ll find all the help you need for Virgin Media related problems and issues. Broadband. Wait 2 mintues for Scan. . Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. While connect to WiFi, Tap I’m ready. I have spent an hour looking through the VM website and I can - 5149114. I presume I'm on WiFi max because my package is the 1gig volt. Scan complete, Tap continue. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. on 04-05-2023 16:40. Wait 2 mintues for Scan. Tap Add a room, Tap the room you're in. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Start the Scan (do this in every room. HI had virgin media installed on Saturday. You can get your 1st one by signing up to WiFi max. The pods can only be sent out one at a. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. My WiFi does not reach the back end of my home. My Virgin Media App. 0 Kudos. Hi . Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Ashleigh_C. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. Speed Hi BenHawkeye . Just buy a Wireless Repeater ! - 5403097. Can I. Please look out for the private message and we can get.